1st LEVEL IT HELPDESK SUPPORT

Having leadership presence in the automotive sector for almost a century, at Saracakis Group of Companies, we are always looking for passionate people to join our team. We are currently seeking to hire for our Central offices in Athens a:

1st LEVEL IT HELPDESK SUPPORT

Duties:

• Provide 1st level help desk support to internal users.
• Troubleshoot issues with networks, telephony, office security systems (cameras and access control).
• Log incidents and requests to helpdesk ticketing system.
• Communicate with users, keeping them informed of ticketing progress.
• Diagnose, fix, and escalate technical problems for the internal users.
• Install, configure, and maintain Windows Clients (Windows 10).
• Provide technical and application support.
• Ensure IT procedures for antivirus.
• Ensure the hardware and software inventory for the number and location of all assets as well as user accounts administration.
• Assist IT team with projects, network design and IT environment improvement.
• Perform any other relative tasks.

Requirements:

• College degree or BSc in Informatics or Telecommunications, would be preferable.
• Excellent customer service skills.
• Problem-solving skill and initiative.
• Active Directory knowledge.
• Knowledge of Windows Server, file permissions, user accounts, file, and printer sharing.
• Genuine interest in Informatics and Telecommunications topics.
• Microsoft Office 365.
• Good verbal and written communication skills, both in Greek and English language.

Our company offers:

• Competitive compensation package based on qualifications.
• Continuous training and prospects for growth and development in a modern and friendly working environment.

You can download the above features of this post in pdf here.

To send CVs please fill out the form below.